The other email addresses resulted in two different Volvo responses:
Thank you for taking the time to contact us with your suggestions.
Our customers’ comments are greatly appreciated. Please rest assured that no suggestion goes ignored and we will be sure to review each of your suggestions to see if we are able to make any necessary improvements to our future vehicles. Our engineers at Volvo are constantly working on and developing new designs while implementing new technological advances in future models and are actively studying where changes should be implemented. I have made note of your feedback and passed it on to our product managers, design engineers, and upper management as we are constantly refining our fleet of vehicles based on customer feedback.
Thank you again for taking the time to contact us. Customer response is the best way for us to create a better product in the future and I welcome any further questions or concerns you might have.
Med vänliga hälsningar!
Yours Sincerely,
Joseph
Volvo Specialist | Customer Care
800.638.6586
Announcing ‘Tow for Life’ Learn More
And the second Volvo response:
Thank you for contacting Volvo! We regret to hear of the inconveniences you experienced over the holiday season. We are also sorry to hear you no longer own the vehicle. We greatly appreciate our customers and their feedback as they help us improve for future vehicles and products. Our Volvo engineers are constantly working on developing new designs and technology for future models and are actively studying where changes should be implemented. We will make note of your feedback and pass it on to our Product Managers and Design Engineers as they are constantly refining our fleet of vehicles and services based on customer feedback. Thank you again for taking the time to contact us, as customer response is the best way for us to create a better product and improve our customer service to ensure you remain a loyal satisfied customer in the future. We understand that your experience is not to your expectation and we apologize for any inconvenience. Thank you for being part of the Volvo family.
We hope you have a great day!
Med vänliga hälsningar!
Yours Sincerely,
Taj
Volvo Specialist | Customer Care
320-685-0178
Announcing ‘Tow for Life’ Roadside Assistance | Volvo Car USA“> Learn More